Ensuring the Safety and Security of
Tenants and Improving User Comfort

Ensuring the Safety and Security of Tenants and Improving User Comfort

Basic Policy

NMF's main operations include providing tenants and facility users with excellent dwelling spaces and robust business platforms through the leasing of assets. In the course of these operations, NMF offers appropriate property management and other peripheral services while receiving rents determined through optimal pricing calculation.
To date, we have been engaged in portfolio management that gives due consideration to the safety and security of tenants as well as their comfort. In other words, not only do we invest in properties that offer particular advantages in terms of location and innate characteristics, we also focus on renovating the properties' common spaces and upgrading key building facilities while periodically conducting other repair- and maintenance-related tasks.
We are aware of changes in tenant needs associated with property functions and peripheral services. We recognize that today's asset owners are being called on to meet new requirements arising from the diversification of people's value systems, lifestyles and working practices due to a structural shift in Japan's society.
To accommodate the evolving social needs, we will strive to offer better functions and services in addition to upgrading building facilities. While engaging in close communication with our tenants through regular customer satisfaction survey, we will thus step up initiatives to provide them with safety, security and comfort.

Opened the innovative space NEON in Shinjuku Nomura Building

Support for tenants of PMO, Landport, GEMS and PROUD FLAT

(*)Limited to PMO tenants for their job interviews, twice a year.

Please refer to PMO official website

Please refer to Landport official website (available only in Japanese)

Assisting tenants in kicking off their operations

In addition to assisting tenants in recruiting, we offer a broad range of support by referring them to partnered companies specializing in such tasks as facility construction work, fund procurement and interior layouts.
We are also working on recruiting human resources to deal with the shortage of human resources.

Held “Dining Room for Everyone” and ”Nagasaki Fair” at GEMS

“Local Creation Fair”

Local specialty products are provided to tenants to support regional development, food waste prevention, and tenant sales

Support for residents' comfortable lives

We offer “ Chintai Hotto Support” exclusively for residents and telephone reception is available for responding to any equipment troubles 24/7, 365 days a year

＜Trouble case examples＞

Measures to improve tenant satisfaction

Offered a variety of services for residents at owned residential properties

Please refer to PROUD FLAT official website (available only in Japanese)

Please refer to nom-rent.com (available only in Japanese)

Customer Satisfaction Surveys

We regularly conduct customer satisfaction surveys to stay apprised of requests from and the opinions of our tenants, residents and users. The results of these surveys are shared with property managers, building managers, developers and other relevant parties and utilized to enhance the features and equipment of each property as well as services available to tenants. We have a policy to regularly conduct surveys in each sector. For the residential sector, surveys are conducted throughout the year; and for the office, retail and logistics sectors, surveys are conducted in one sector each year, or in a three-year rotation. (In FY2020, surveys were conducted in the residential and logistics sectors.) We have proactively utilized the valuable opinions collected through the surveys to improve future satisfaction, as shown in the implementation examples below.

(Implementation example)

Based on opinions and requests obtained through tenant satisfaction surveys conducted at NMF Ginza 4-chome Building, we installed a lounge on the first floor by making effective use of space in the entrance so that customers visiting tenants can use the space for waiting or business meetings.

Renewal of the 1st floor entrance and empty space at Sapporo North Plaza. Improve tenant comfort and maintain property competitiveness.

At PROUD FLAT Shibuya Tomigaya and PROUD FLAT Sangenjaya, we made shared bicycles available to residents to improve transportation convenience and help them address lack of exercise due to work from home, and attracted mobile stores that provide quality foodstuff and meals to enrich their time at home.

Introduced Toilet Congestion Prevention Media Service (AirKnock Ads) at NMF Aoyama 1-chome Building.
By displaying the congestion status and usage time, congestion is alleviated and the comfort of residents is improved.

Investments in real estate with convenient transport access

When making investment decisions in real estate, etc., NMF considers accessibility to public transport systems, etc. from the standpoint of convenience for tenants and visitors, etc.

Measures taken for persons with disabilities, etc.

The properties owned by NMF have installed barrier-free facilities so that various people, including elderly persons and persons with disabilities, can use them with peace of mind.