NOMURA REAL ESTATE MASTER FUND, INC.

TSE code :3462

  1. HOME
  2. ESG
  3. Social Responsibility

Social Responsibility

Ensuring the Safety and Security of Tenants and Improving User Comfort

Basic Policy
NMF's main operations include providing tenants and facility users with excellent dwelling spaces and robust business platforms through the leasing of assets. In the course of these operations, NMF offers appropriate property management and other peripheral services while receiving rents determined through optimal pricing calculation.
To date, we have been engaged in portfolio management that gives due consideration to the safety and security of tenants as well as their comfort. In other words, not only do we invest in properties that offer particular advantages in terms of location and innate characteristics, we also focus on renovating the properties' common spaces and upgrading key building facilities while periodically conducting other repair- and maintenance-related tasks.
We are aware of changes in tenant needs associated with property functions and peripheral services. We recognize that today's asset owners are being called on to meet new requirements arising from the diversification of people's value systems, lifestyles and working practices due to a structural shift in Japan's society.
To accommodate the evolving social needs, we will strive to offer better functions and services in addition to upgrading building facilities. While engaging in close communication with our tenants through regular customer satisfaction survey, we will thus step up initiatives to provide them with safety, security and comfort.
Opened the innovative space NEON in Shinjuku Nomura Building
NEON
Support for tenants of PMO, Landport, GEMS and PROUD FLAT
PMO(オフィス)
(*)Limited to PMO tenants for their job interviews, twice a year.
Landport(物流施設)

Assisting tenants in kicking off their operations
In addition to assisting tenants in recruiting, we offer a broad range of support by referring them to partnered companies specializing in such tasks as facility construction work, fund procurement and interior layouts.
We are also working on recruiting human resources to deal with the shortage of human resources.

Held “Dining Room for Everyone” and ”Nagasaki Fair” at GEMS


Support for residents' comfortable lives
We offer “ Chintai Hotto Support” exclusively for residents and telephone reception is available for responding to any equipment troubles 24/7, 365 days a year
<Trouble case examples>
PROUD FLAT(居住用施設)
Measures to improve tenant satisfaction
Offered a variety of services for residents at owned residential properties
Customer Satisfaction Surveys
We regularly conduct customer satisfaction surveys to stay apprised of requests from and the opinions of our tenants, residents and users.
The results of these surveys are shared with property managers, building managers, developers and other relevant parties and utilized to enhance the features and equipment of each property as well as services available to tenants.
We have a policy to regularly conduct surveys in each sector. For the residential sector, surveys are conducted throughout the year; and for the office, retail and logistics sectors, surveys are conducted in one sector each year, or in a three-year rotation. (In FY2020, surveys were conducted in the residential and logistics sectors.)
We have proactively utilized the valuable opinions collected through the surveys to improve future satisfaction, as shown in the implementation examples below.
(Implementation example)
Based on opinions and requests obtained through tenant satisfaction surveys conducted at NMF Ginza 4-chome Building, we installed a lounge on the first floor by making effective use of space in the entrance so that customers visiting tenants can use the space for waiting or business meetings.
  • Customer Satisfaction AfterAfter
  • Customer Satisfaction BeforeBefore
At PROUD FLAT Shibuya Tomigaya and PROUD FLAT Sangenjaya, we made shared bicycles available to residents to improve transportation convenience and help them address lack of exercise due to work from home, and attracted mobile stores that provide quality foodstuff and meals to enrich their time at home.
  • Shared bicyclesShared bicycles
  • Mobile storesMobile stores
Investments in real estate with convenient transport access
When making investment decisions in real estate, etc., NMF considers accessibility to public transport systems, etc. from the standpoint of convenience for tenants and visitors, etc.
Measures taken for persons with disabilities, etc.
The properties owned by NMF have installed barrier-free facilities so that various people, including elderly persons and persons with disabilities, can use them with peace of mind.
  • Multipurpose toiletMultipurpose toilet
  • Breastfeeding roomBreastfeeding room
  • Wheelchair-accessible elevator
    Wheelchair-accessible
    elevator
  • Evacuation vehicle for emergency stairs
    Evacuation vehicle for
    emergency stairs
  • slope
    slope
  • Introduced Toilet Congestion Prevention Media Service (AirKnock Ads) at NMF Aoyama 1-chome Building.
    By displaying the congestion status and usage time, congestion is alleviated and the comfort of residents is improved.

    AirKnock Ads

    Contribution for Local Community

    Connection with Local Community
    We hold several events for active communication with tenants and local residents.
    Hosting and Participating in Community Events
    Decorating properties' interior spaces in conjunction with a Halloween parade that took place in Sapporo’s main street while introducing a costume leasing service plan
    札幌「ハロウィン大通大行進」 館内装飾、コスプレ特典プランの導入等
    Organizing a summer festival at Shinjuku Nomura Building every summer.
    新宿野村ビルにて毎年恒例の夏祭りを開催
    Organizing a vocational experience event, "BIC Global Education Week", in cooperation with tenants.
    Contribution to regional revitalization through educational support for children
    In collaboration with Yokosuka Junior Village, dressings developed by children are sold over-the-counter at Yokosuka More's City. Supporting social education through agricultural business experience.
    Organizing Events for Tenants
    Organizing a “family day” event, inviting families of tenant companies' employees to tour their offices and worksites
    「ファミリーデー職場見学会」 テナント従業員のお子様を招待し、職場やオフィス内を見学
    Holding an e vent at which toddlers are presented with toys in conjunction with the International Volunteer Day
    Efforts for regional revitalization
    By acquiring large-scale logistics facilities, we are working to revitalize the local economy, such as creating employment in the region.
    Agreements with Local Community
    Megalos Kanagawa:
    We made an agreement with Kanagawa fire department on the use of swimming pool water for firefighting operations in the event of disaster such as large scale earthquakes.
    メガロス神奈川店で神奈川消防署と協定を締結
    Shinjuku Nomura Building:
    We contribute to local disaster prevention by making an agreement with Shinjuku City Office to accommodate the stranded people in the event of disaster such as large scale earthquakes.
    • 新宿野村ビルで帰宅困難者受け入れ協定を締結
    • 新宿野村ビルで帰宅困難者受け入れ協定を締結
    Supporting UNHCR campaign:
    Offering a space for supporting UNHCR activities.
    • 国連難民支援キャンペーン 国連難民支援機関の活動スペースを提供
    • 国連難民支援キャンペーン 国連難民支援機関の活動スペースを提供
    Cooperation to anti-terrorism training:
    We cooperated to anti-terrorism training with Osaka Prefectural Police Department by providing a space in our building.
    テロ対策訓練への協力 大阪府警等が主催するテロ対策訓練を施設内にて実施
    Health & Welfare
    We are contributing to not only a child caring support for both local residents and workers but local health and welfare by leasing our properties to nursery schools and clinics.

    Initiatives for Resilience against Natural Disasters

    Disaster Prevention and Business Continuity Plan (BCP)
    The long-duration seismic activity measures:
    Shinjuku Nomura Building features seismic performance with the engineering works against the long-duration seismic activity which is comparable to the most advanced skyscraper buildings. We prioritize the safety and security of tenants and visitors by installing seismometers on every floor which enables us to analyze the displacement amount of the building and the real time monitor called Yuremoni which we can monitor the safe condition.
    Estimated seismic intensity information distribution system
    The estimated seismic intensity information distribution system is an estimated seismic intensity and damage information distribution system provided by Engineering and Risk Services Corporation and KAJIMA CORPORATION, based on estimated seismic intensity information provided by National Research Institute for Earth Science and Disaster Resilience and location defined by latitude and longitude of NMF's portfolio properties, specifying estimated seismic intensity of each property after the earthquake and notifying an estimated seismic intensity and damage information to the Asset Manager.
    This system enables us to implement initial responses quickly and efficiently, such as making judgements on emergency evacuation and confirming damages by grasping information on potential damage to properties and sharing that information with relevant parties.
    Estimated seismic intensity information distribution system
    E-mail Alert Distribution System for Inland Water Inundation Risk
    E-mail Alert Distribution System for Inland Water Inundation Risk is a system that distributes information on assumed damage to persons in charge at the asset management company by predicting inland water inundation for each property based on precipitation information, altitude data, drainage capacity information and such which CTI Engineering Co., Ltd., the service provider, has collected from multiple administrative agencies as well as on the location information (latitude and longitude) possessed by NMF.
    With this system, we aim to minimize damage from inland water inundation and to reduce damage to assets of owners and tenants.
    E-mail Alert Distribution System for Inland Water Inundation Risk
    Fire drills
    We regularly conduct fire drills in our properties to improve the response capability in the event of a disaster.
    防災訓練
    Initiatives to ensure the safety and security of the tenants and the visitors
    Elevators are equipped with emergency disaster kits and disaster kits have been distributed to tenants for the safety and security of tenants and visitors.

    Initiatives for Employees

    In accordance with the Investment Trust Act, investment corporations are not allowed to hire employees. Because of this, the operations of such corporations, including NMF, are handled by the officers and employees of their asset management companies. Nomura Real Estate Asset Management Co., Ltd. (NREAM) is therefore commissioned by NMF to undertake tasks associated with asset management. As it aims to practice a sophisticated investment management approach, NREAM believes that human resources are the management resource of critical importance. Guided by this belief, NREAM is engaged in a variety of initiatives for employees. Please also visit NREAM's website for more details.
    ・Health and Safety of Employees
    ・Promotion of Diversity
    ・Creating Fair Work Environments with Meaningful Work
    ・Improving Human Capital
    ・High Degree of Specialization
    ・Human Rights
    ・Ensuring Supplier Safety
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